Shipping policy

Effective Date: 04/07/2024

Thank you for choosing to shop with us! We strive to ensure that your cosmetic products are delivered to you in a timely and safe manner. Please read our shipping policy below to understand how we process, ship, and handle your order.

1. Shipping Locations We currently ship to the following regions within North America:

  • United States

  • Canada

2. Processing Time Orders are processed within 1-2 business days of receiving your payment. Orders placed on weekends or holidays will be processed the next business day. You will receive an email notification once your order has been shipped, including tracking details.

3. Shipping Methods & Delivery Times We offer a variety of shipping options to best meet your needs:

  • Standard Shipping: Delivery within 5-7 business days (USA), 7-14 business days (Canada)

  • Expedited Shipping: Delivery within 2-4 business days (USA), 3-7 business days (Canada)

  • Express Shipping: Delivery within 1-2 business days (USA), 2-5 business days (Canada)

Please note that delivery times may vary depending on your location, local postal services, and any unforeseen circumstances such as weather or customs delays.

4. Shipping Rates Shipping rates are calculated based on the weight of the order, shipping method selected, and destination. Rates will be displayed at checkout before you confirm your purchase. We occasionally offer free shipping promotions, so be sure to check for any discounts at the time of purchase.

5. International Shipping & Customs For orders shipping to Canada, please be aware that customs duties and taxes may apply. These additional charges are the responsibility of the customer. We recommend contacting your local customs office for more information regarding potential fees.

6. Order Tracking Once your order has been shipped, you will receive a tracking number via email. You can track your shipment by visiting the courier’s website or using the tracking link provided.

7. Shipping Restrictions Currently, we are unable to ship to P.O. boxes, APO/FPO addresses, or some remote areas. If your shipping address falls within a restricted area, we will notify you, and you may be asked to provide an alternative address.

8. Address Accuracy Please ensure that the shipping address you provide at checkout is complete and accurate. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

9. Order Issues & Customer Support If you experience any issues with your order, such as damage during transit or missing items, please contact our customer service team at [Insert Contact Information]. We will work with you to resolve the situation as quickly as possible.

10. Shipping Updates We reserve the right to update or modify this shipping policy at any time. Any changes will be communicated on our website and are effective immediately upon posting.

Thank you for choosing us for your cosmetic needs! We are committed to providing excellent service and ensuring that your products arrive safely and promptly.

Contact Information: For any shipping inquiries, please reach out to us at: cocobrowniesinc@gmail.com.